Payment Methods and Other Conditions 

For all tours a deposit of minimum 25% is required at the time of booking. The remaining balance is required 14 days before the commencement date of your tour.

 Payment for the deposit and the remaining balance can be made using one of the following methods :

1. Credit/Debit Card Payment

You can use a Visa or Mastercard credit card and Debit Cards to make an advance payment through either Middle East Payment Services (MEPS).  All card payments are subject to a 3% surcharge.

1. Credit/Debit card payments using an online secure link.

Please contact us and a secure payment link will be provided to make an online transaction.

 Using either method for card payments, the transaction will be processed by MEPs Jordan and an invoice will automatically be sent for the amount deducted and will appear on your card statement.

 Please note that you will be charged in Jordanian Dinar. The conversion rate is $1 USD = 0.708 JOD . The 3% surcharge is added to cover the merchant fees.

     B.Credit/Debit Card payments using an authorisation form

To make an offline payment a credit card authorisation form can be downloaded from this link  : Credit Card Authorisation Form 

Fill out the authorisation form and return it to us by email or fax (+96232012213)

Attachments required for payments using an authorization form:

1. Copy of credit card (both sides) of person who is responsible for the booking
2. Copy of the passport of the credit card hold

2. Bank Electronic Transfer

Bank Details

If you want to make an electronic transfer please send us by email a copy of the transfer. Bank transfers are only accepted up to 14 days before the commencement of the tour.

You will be required to cover all bank and transfer fees associated with the transaction (from your bank and ours) so that we receive the full amount for the tour.

3. Paypal

Account name : This email address is being protected from spambots. You need JavaScript enabled to view it. and subject to a 5% surcharge.  A 5% surcharge is to be added to the final agreed amount for your tour to cover the Paypal fees and charges.

Please send the copy of the transfer by email.

4. Western Union or Money Gram

If you wish to make a transfer via Western Union or a money gram please contact us for the full details. You will be required to cover the transfer fees yourself so that we receive the full amount for the tour.

CANCELLATIONS & REFUNDS

1. Cancellation policy for day trips

Special conditions apply for day tours not including hotel bookings. These excursions can be cancelled 08 days before arrival to Jordan with no penalty. After that date cancellation fees will be 100%. Transfer of a confirmed booking to another tour or departure date is deemed a cancellation of the original booking. There will be no refund for cancellation of unused services on or after commencement date.

In case of a travel warning to Jordan the cancellation policy will be handled case by case.

In case you decide to cancel the tour due to conflicts in neighboring countries this is possible until 14 days before the tour starts. We will charge an administrative fee of $25.00USD for day tours and the remainder will be refunded. Otherwise the above cancellation fees apply.

2. Cancellation policy for multi day trips

Cancellation requests need to be sent in written form. The following scale of charges applies:

21 to 14 Days of Notice: 25% of the total package price

14 to 08 Days of Notice: 50% of the total package price

07 to 01 Days of Notice: 100% of the total package price

There will be no refund for cancellation of unused services on or after commencement date.

For group tours (6+ people) cancellation rates will depend on the individual hotel policy and this will be advised separately.

Transfer of a confirmed booking to another tour or departure date is deemed a cancellation of the original booking. There will be no refund for cancellation of unused services on or after commencement date.

In case of a travel warning to Jordan the cancellation policy will be handled case by case.

In case you decide to cancel the tour due to conflicts in or travel warnings for neighboring countries this is possible until 14 days before the tour starts. We will charge an administrative fee of $100.00USD for overnight tours and the remainder will be refunded. Otherwise the above cancellation fees apply.

3. Cancellation policy for Shore Excursions from Aqaba Port

Special conditions apply for shore excursions not including overnight/hotel bookings. These excursions can be cancelled 08 days before arrival to Jordan with no penalty. After that date cancellation fees will be 100%. Transfer of a confirmed booking to another tour or departure date is deemed a cancellation of the original booking. There will be no refund for cancellation of unused services on or after commencement date.

In case the cruise ship will not dock in Aqaba Port/Jordan due to weather conditions or any other circumstances we will refund 100% of the payment.

In case of a travel warning to Jordan you can cancel the tour last minute. The money will be refunded to you in full, except additional bank charges or credit/debit card charges are not covered by us.

In case you decide to cancel the tour due to conflicts in neighboring countries, this is possible until 07 days before tour start. We will charge an administrative fee of $25 USD for day tours and the remainder will be refunded. Otherwise the above cancellation fees apply.

4. Refunds

A refund will normally be made to the same account and using the same method used for the original payment. Additional bank charges or credit/debit card charges are not covered by us.